Image by Rafael Rex Felisilda

Frequently Asked Questions

Masks need to be worn by guests at all times while in common spaces at our selfie museum.


What is the Charlotte Candid experience?

The Charlotte Candid experience is an hour long interactive selfi museum that spans across multiple unique and one of a kind exhibits.

What if I need to leave the room?

You may leave the room during the experience. Emergency exits are labeled throughout the exhibit. If you do decide to end your experience early, there will be no refund issued.

How long does the experience last?

Guests will have up to 2 hours to walk through the exhibit. Please plan your arrival 10-15 minutes prior to your reservation. Upon your arrival, there will be a quick briefing and check in.

Can I bring my phone with me?

Yes! Our exhibit is an interactive photographing experience, so feel free to show off your best angles. Use the hashtag #CandidClt or tag us @CandidClt to check in!

How old do you need to be to enter?

Children under 16 must be accompanied by at least one adult (21 and over) from their own party who will be in the room with them.

What precautions are we taking to keep everyone safe during COVID-19?

To ensure the safety of our guests are asked to wear masks while in common space but we allow you to take them off once in the exhibit. We santized thoroughly after each group.


Do I need a reservation?

Yes, a reservation is necessary, but thankfully you can book online easily! Just click any of the BOOK NOW buttons or click here. We do allow walk-ins if there is availability.

What if I need to make a change to my reservation?

To make changes to your reservation, simply give us a call and we’ll help you make the necessary changes.

How far in advance should I book?

We recommend booking as far in advance as possible to ensure your desired date and time are available.

What if I’m late?

We ask that you arrive 15-20 minutes prior to your scheduled time. Note your ticket is only valid for the time that you’ve booked for. Ensuring your safety is critical for us to maintain social distancing standards. We provide you a 10 minute grace period after your booking time, however afterwards we will make the necessary arrangements to help you reschedule your booking.

Do you accept cash payments?

We do accept cash for payments on arrival

Do you sell gift cards?

Yes! You can purchase them here!

Are there restaurants nearby?

Yes! There are a variety of restaurants and breweries all within walking distance of Candid.

Can I coming as a walk in?

Yes you are welcome to come in as a walk in, but we highly encourage our guests to make a reservation ahead of time. If you have a time slot in mind, reserving ahead of time will guarantee your visit since walk in is based on availability.

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